Cancellation and Failure to Attend Policy

Cancellations at short notice and non-attendance without a valid reason denies patients of essential dental care and treatment. To help to reduce possible price increases and decrease waiting times for appointments, we have a cancellation and failure to attend policy.

We respectfully ask for 48 hours’ notice to cancel an appointment. An appointment cancelled with less than 24 hours’ notice will be considered as a failed to attend appointment.

We reserve the right to refuse further treatment to patients who fail to attend two consecutive appointments or two late cancellations.

We understand that cancellations are sometimes unavoidable due to illness or emergencies and will of course take account of all individual circumstances.

In the event of a cancellation, we will endeavour to fill the time allocated to you with another patient. We reserve the right to charge for any time subsequently lost because of a late cancellation or failure to attend. Such appointments will be charged a fee.

Appeals for missed or cancelled appointment decisions can be made by writing to Dr Wayne Williams/Dr Henriette Williams by email [email protected] or in writing to Smile2o, 20 Denton Road, Wokingham, RG40 2DX.

Appointment Reminders

At Smile2o we send appointment reminders 48 hours before an appointment. Please inform the practice of any changes to your contact details as soon as possible.

Last Updated on October 30, 2023.